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Jul
14
RESOLVED: Execupay Hosted Service Disruption
Posted by Logan Cashwell on 14 Jul 15 03:24 pm

The work conducted during this brief outage has assisted us in correcting the issue causing slow processing for some licensees today.  Thank you for your patience as we worked to resolve the issue.

Effective 5pm Central, all client facing services should be online.

 


 

All,

In an effort to correct the problems experienced by Licensees utilizing our hosted services today, we will be bringing a handful of servers offline for thirty minutes beginning at 3:25pm Central.

Impact:  Clients attaching to replicated database servers.

 

An update will be out shortly regarding bringing these systems back online.

 

Our apologies for this disruption.

 

Regards,

 

Logan Cashwell

Information Services Director


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Jul
14
On Demand and Replicated Slowness and Performance
Posted by Danny Curtis on 14 Jul 15 11:40 am

We are currently experiencing issues with speed and performance for On Demand and Replicated offices.

Our Network and Development teams are actively researching the issue.

Regards,

Execupay Support


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Jul
8
Replication issues with QE update
Posted by Danny Curtis on 08 Jul 15 10:54 am

Hello,

We are continuing to see replication issues with our quarter end update. If you are a replicated office and have not run the QE update, please hold off on updating.

From what we can observe, client Platinum Pay & PPx changes and payrolls are reaching the Replicated office. However, after the payrolls are processed, the data is not transferring back to the Execupay server side (ie: web posted reports).

Our Development team is actively researching the issue. We will keep you updated as info becomes available to us.

Regards,

Execupay Support


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Jul
7
Replication Slowness with QE Update
Posted by Danny Curtis on 07 Jul 15 12:35 pm

Hello,

We have identified recent slowness with completing replications in our QE update process.

An update in the QEND release affected a large number of rows within the database, requiring the replication to bring across all affected rows. This is making the process feel more like what we see during a ‘snapshot’ replication.

Uninterrupted, your replications should complete, however, please contact Support if your Platinum Pay or PPx client payrolls are not coming through.

Thank you for your patience.

Regards,

Execupay Support

 


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Jul
6
Quarter 2 QE Release [ISSUE RESOLVED]
Posted by Danny Curtis on 06 Jul 15 10:42 am

The issue affecting QEND 1-2-3 Step processing has been corrected and released in version 2015.2.5661, which is now available in the Download center.

Thank you for your patience.

Regards,

Execupay Support

 


 

Hello,

We have found an issue with the QE update and have removed it from the Support site downloads.

The issue appears to be limited to QEND 1-2-3 processing so there is no need to roll back for payroll processing purposes.

We hope to have a new update ready to post very soon.

Regards,

Execupay Support


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