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May
4
Execupay v. 2015.2.5602 is now available for download
Posted by Logan Cashwell on 04 May 15 02:41 pm

Hello,

 

*Replicated Licensees – please review special instructions at the bottom of this message

 

2015.2.5602 is now available in the Download Center on our support site.  Execupay Hosted offices will be updated beginning this afternoon and throughout the week.

Below are a few highlights of this release. A full version of the release notes are available in the Download Center for further review.

 

FEATURES:

FIXES:

  •          PPX Submit Notes when client requests a Call Back prior to processing (payrollNotes = "Payroll Submitted (Client Requesting Call before Processing)."
  •          Report archive modify modified to fix addition of file to company, employee and rebuild of file when completed posted to ESS
  •          Reportfolio issues corrected
  •          Correction to ID unemployment wage listing. It has the subject wages in the file now instead of the gross wages.

 

As a reminder, please be sure to follow the "Special Printer Installation" instructions after updating (also posted in the Download Center).

 

Regards,

Execupay Support

 


 

*SPECIAL INSTRUCTIONS FOR OUR REPLICATED LICENSEES:

This message is a duplicate of the message sent earlier today, and is directed to our “Replicated” licensees (those who host their own database server, and replicate their database to Execupay’s datacenter.

Due to new database tables being added during this week’s release, setup will require a snapshot of your database.  A snapshot is where a large amount of data must transfer from your site to our site. 

This snapshot will self-initiate when you launch Execupay for the first time after updating, and cannot be stopped without introducing errors in your database replication process - possibly requiring a re-set of the replication.  Once it starts, hang in there until it finishes.  If you become concerned about the time it is taking, please contact support rather than stopping the process on your end.

Depending on server performance and database size, the snapshot can take anywhere between 30 minutes and 3 hours to complete, in more extreme cases. Replication will not occur until the snapshot finishes. For this reason, you may consider scheduling installation on a non-peak day and towards the end of the day. You will also need to be sure you have at least 2x your current database size in available drive space on the database server (i.e., if your database is 30GB, you will need 60GB of free space).

Summary:

  • You will need available storage space on your server to complete this process.  Please check your hard drives to ensure that at least twice the space currently used by your database is available before updating.
  • Do not install this week’s release unless you are prepared to no longer access Execupay for the rest of the day.
  • The data snapshot upload to Execupay’s server can take between 30 minutes and 3 hours to complete, during which time neither your staff, nor your clients will have access to the system.

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May
4
Notice: Replicated Licensee Software Update Instructions
Posted by Danny Curtis on 04 May 15 09:50 am

Hello,

This message is directed to our “Replicated” licensees (those who host their own database server, and replicate their database to Execupay’s datacenter).  If you do not replicate with Execupay, please disregard this message as it will not affect you (Self Hosted & OnDemand Licensees).

Due to new database tables being added during this week’s release, setup will require a snapshot of your database.  A snapshot is where a large amount of data must transfer from your site to our site. 

This snapshot will self-initiate when you launch Execupay for the first time after updating, and cannot be stopped without introducing errors in your database replication process - possibly requiring a re-set of the replication.  Once it starts, hang in there until it finishes.  If you become concerned about the time it is taking, please contact support rather than stopping the process on your end.

Depending on server performance and database size, the snapshot can take anywhere between 30 minutes and 3 hours to complete, in more extreme cases. Replication will not occur until the snapshot finishes. For this reason, you may consider scheduling installation on a non-peak day and towards the end of the day. You will also need to be sure you have at least 2x your current database size in available drive space on the database server (e.g., if your database is 30GB, you will need 60GB of free space).

Summary:

  •          You will need available storage space on your server to complete this process.  Please check your hard drives to ensure that at least twice the space currently used by your database is available before updating.
  •          Do not install this week’s release unless you are prepared to no longer access Execupay for the rest of the day.
  •          The data snapshot upload to Execupay’s server can take between 30 minutes and 3 hours to complete, during which time neither your staff, nor your clients will have access to the system.

 

If you have any questions or concerns, please reach out to your support team for clarification.

Regards,

Execupay Support


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Apr
20
SHUGO HUB Webinar
Posted by Danny Curtis on 20 Apr 15 12:02 pm

Hello,

In follow up to the announcement of Execupay and Shugo’s new partnership, Shugo will be hosting two additional Webinars to introduce HUB, answer any questions, and provide next step instructions on getting signed up. 

Please click here to register. 

If you have any questions, please reach out to Alissa Hutton with Shugo at Alissa.Hutton@myshugo.com or directly at (408) 688-1112.

Regards,

Execupay Support


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Apr
16
Q1 2015 Minor QE Update
Posted by Danny Curtis on 16 Apr 15 12:20 pm

Hello,

An update is available in the downloads center. This is a minor update including the following:

  •          Update to the Arizona (AZ) UI Wage File Option for the AZURE Reporting System
  •          New Hire Download Changes - Update to Oregon (OR) New Hire File Format per state document CSF 01 0583L (Rev. 03.11.2015)
  •          Correction to CA wage listing XML format. It now does not include the out of state wages entries and the education wages entries for the employees
  •          Update to Generic UI Tax Return for ND / LA / MI / TX / WA / IL:  Was previously not listing the credit/debit value amount as applicable

Regards,

Execupay Support


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Apr
13
Support ticket volume
Posted by Danny Curtis on 13 Apr 15 01:53 pm

Good afternoon,

Support has been experiencing a high level ticket volume over the past week or so. As such, you may experience a delay in response time. Please always remember if you do have an urgent matter, you may call the support line at 210.366.0001 for immediate help.

Regards,

Execupay Support


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