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Apr
20
SHUGO HUB Webinar
Posted by Danny Curtis on 20 Apr 15 12:02 pm

Hello,

In follow up to the announcement of Execupay and Shugo’s new partnership, Shugo will be hosting two additional Webinars to introduce HUB, answer any questions, and provide next step instructions on getting signed up. 

Please click here to register. 

If you have any questions, please reach out to Alissa Hutton with Shugo at Alissa.Hutton@myshugo.com or directly at (408) 688-1112.

Regards,

Execupay Support


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Apr
16
Q1 2015 Minor QE Update
Posted by Danny Curtis on 16 Apr 15 12:20 pm

Hello,

An update is available in the downloads center. This is a minor update including the following:

  •          Update to the Arizona (AZ) UI Wage File Option for the AZURE Reporting System
  •          New Hire Download Changes - Update to Oregon (OR) New Hire File Format per state document CSF 01 0583L (Rev. 03.11.2015)
  •          Correction to CA wage listing XML format. It now does not include the out of state wages entries and the education wages entries for the employees
  •          Update to Generic UI Tax Return for ND / LA / MI / TX / WA / IL:  Was previously not listing the credit/debit value amount as applicable

Regards,

Execupay Support


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Apr
13
Support ticket volume
Posted by Danny Curtis on 13 Apr 15 01:53 pm

Good afternoon,

Support has been experiencing a high level ticket volume over the past week or so. As such, you may experience a delay in response time. Please always remember if you do have an urgent matter, you may call the support line at 210.366.0001 for immediate help.

Regards,

Execupay Support


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Apr
7
QE Processing Issues [UPDATE]
Posted by Danny Curtis on 07 Apr 15 08:59 am

Hello,

Execupay v.2015.1.5578 with release notes has been posted to the Support site. This update corrects QE printing issues related to excessive memory consumption on x86 machines as well as printing issues for Channel Partner offices. 

Please remember to go through the special printer install instructions after updating.

************************************************************************************************************************************************************************

Good Afternoon,

An update has been posted in the downloads section on our support site. This release contains Louisiana & Michigan updates so you may begin QE processing for those states. We are still reviewing the 941 printing issues and will post more on this soon. Be sure to review the release notes and go through the special printer install instructions. 

IMPORTANT: For Bureaus with with channel partner offices, please contact support for special instruction prior to updating. 

************************************************************************************************************************************************************************

Good Afternoon,

With the form changes in our quarter 1 update, we have learned of a few issues licensees are running in to:

 

 1) Some of our new QE forms require additional Windows component: Microsoft Visual C++ Redistrutable 2012(x86). If your machine does not have this program installed, Execupay will crash upon on QE printing.

     - You may download and install this program from our Support site in the Downloads section (https://www.platinumpay.net/box/ - scroll to the bottom).

 2) Manual Print tab for 941 printing: Print 941's to pdf for a range of clients fails after a small range of clients print successfully.

     - Try printing directly to your physical printer or if you require printing to a file, print to Microsoft XPS Document writer. You can also use Step 1,2,3 print method and create a Load Selection for 941 only.

3) Step 1-2-3 941 printing: 941 verbiage alignment appears slightly off when viewing the image (ie: bottom portion of letters are cutoff).

      - This may not be noticeable until second inspection of the image. When the same image sent to a physical printer, the alignment is good.  

 

We apologize for the inconvenience and hope to provide another update very soon. As always, please contact Support with any concerns.

Regards,

Execupay Support

p. 210.366.0001


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Apr
2
Quarter 1 QE Release
Posted by Danny Curtis on 02 Apr 15 09:57 am

Hello,

The Q1 Quarter End Release will be posted in the Download Center on our support site later today. Execupay Hosted offices will be updated beginning this afternoon in to tomorrow.

Outside of QE form and file updates, below are a few highlights in this release. A full version of the release notes will available in the Download Center.

  •  Correction to Modify Archive feature to add and delete web posted reports.
  •  Enhanced HR Event screen added.
  •  Correction to calendar item not being removed with delete payroll function. Unused calendar items would remain in CXM.
  •  Corrections to "Ex" reports printing.
  •  Update to MA EMAC limits and WFT Fund rate.
  •  Effective raise date added for Swipeclock integration.
  •  Several Shugo Enhancements.
  •  Correction to 941 tax flag for monthly depositors submitting via PPx. 941 Flag was closing every payroll.
  •  Reportfolio corrections.

***Please note: Michigan and Louisiana are not ready for QE processing. Another update will be posted when all Execupay QE forms/files are ready for these states. 

As a reminder, please be sure to follow the "Special Printer Installation" instructions after updating (also posted in the Download Center).

Regards,

Execupay Support


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